We have many many references worldwide available upon request from customers that have purchased boats from us. Our entire business model is based on repeat customers and referrals, that only happens when people are happy long after the money changes hands.
Talk is cheap, keeping people happy requires seeing the big picture. If something terrible happens it costs money to make it right but the return is huge over time. If we lose five thousand dollars to make an unforeseen incident right then that customer sends us three buyers over the next few years everyone wins.